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Can't upload the final file

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#1 gibran


    Junior Member

  • Designer
  • 4 posts

Posted 08 November 2015 - 12:54 PM



I apologize in advance. I have won this contest  https://www.designco...ates-insurance/
but I find it difficult to upload the final file.
why if I upload a jpg file and successfully, but then I upload a zip file does not succeed? I've repeated several times still can not be uploaded. Please help me. Thank you very much.

#2 morabira


  • Designer
  • 1008 posts

Posted 08 November 2015 - 02:34 PM

I always have same problem on each contest. I have to try several times before the upload succeed. Normally the zip upload freezes on certain percent. One thing that you need to make sure is your zip must not exceed 100mb. If it is not the file size that cause the problem, you need to contact DC support if still not succeed. I have to contact Sharie last week for help because of the same problem as yours ( my files uploaded successfully after she reset the finalization step ).

Perhaps you can rename both your jpg and zip files, and try one more time.

#3 JeeJones



  • Designer
  • 50 posts

Posted 20 November 2015 - 03:03 AM

It's ok now, Thanks Sharie! :)

#4 Oleksandrm



  • Administrators
  • 264 posts

Posted 03 December 2015 - 12:54 PM

Its better to ask this questions in chat or via tickets - our support staff would be happy to help. Now this bug should be fixed. Topic is closed now.

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